Refund and Returns Policy of dimotis.xyz
At Dimotis, we prioritize customer satisfaction and stand behind the quality of our high-quality non-slip yoga mats. Our Refund and Returns Policy ensures that your shopping experience is hassle-free and transparent.
Refund Eligibility
If you are not completely satisfied with your purchase, we accept refund requests under the following conditions:
- The product must be unused and in its original condition.
- The request is made within 30 days of purchase.
- Proof of purchase, such as an order receipt, is provided.
How to Request a Return or Refund
To initiate a return or refund, follow these simple steps:
- Contact us via email at info@dimotis.xyz or call us at (985) 223-0407.
- Provide your order details and the reason for your return.
- Ship the product back to our return address:
273 Monarch Dr, Houma, LA 70364, USA.
Please note that the customer is responsible for return shipping costs unless the product is defective or damaged upon delivery.
Refund Process
Once we receive the returned product, our team will inspect it. If it meets the eligibility criteria:
- A refund will be processed within 7-10 business days.
- The refund will be credited to your original payment method.
If the product does not meet the eligibility criteria, we will notify you and provide options for further action.
Non-Refundable Items
The following items are not eligible for returns or refunds:
- Used or damaged products (not caused by shipping).
- Items purchased on clearance or as final sales.
Contact Us
For any questions about our Refund and Returns Policy, feel free to reach out to us:
- Address: 273 Monarch Dr, Houma, LA 70364, USA
- Phone: (985) 223-0407
- Email: info@dimotis.xyz
At Dimotis, we are committed to providing you with the best shopping experience for premium non-slip yoga mats. Your satisfaction is our top priority!